Changing or cancelling an order

Do you want to change or cancel your order after completing it? No problem!

As long as your order has not yet been processed, you can contact us at contact@petree.nl or call us Monday to Friday between 09:00 and 17:00 at +31 6 17174821.

Payment options

We offer several secure payment methods.

iDEAL

Pay securely via your own bank's internet banking system. If you bank with ABN Amro, ASN Bank, Bunq, Handelsbanken, ING, Knab, Moneyou, Rabobank, Regio Bank, SNS Bank, Triodos, or Van Lanschot, you can use iDEAL.

Invoice

Ordering on behalf of a business? Then you can choose to pay by invoice. The invoice will be sent by email after placing the order. Payment term is 14 days.

Damaged item?

If your item was damaged during shipping, please contact us at +31 6 17174821 or contact@petree.nl. We’ll make sure to resolve it appropriately.

Complaint?

Please reach out to us via +31 6 17174821 or contact@petree.nl. We’ll do everything we can to find a proper solution together.

Returns

Due to the perishable nature of our products, returns are not possible.